Terms & Conditions

Last updated: 11.02.2025

Welcome to Wolfgang ("we," "us," or "our").

These Terms & Conditions govern your use of the website and any purchases made on it.

By using our website www.wolfgangonline.co.uk, you agree to these Terms & Conditions.

Please read them carefully before purchasing.

Business Name: Wolfgang

Contact: [email protected]

All orders are subject to availability and acceptance.
Prices include VAT but exclude shipping fees.
Payment Methods: Stripe or PayPal.
We reserve the right to cancel any order and issue a full refund.
In the event of a payment failure, the order will be cancelled until the issue is resolved.
Orders are processed only after payment is received.

We aim to deliver your order within 3-5 business days. However, delivery times may vary depending on factors such as location and availability. Please note that this is an estimate and not a guarantee.
If your product is lost or delayed during transit, please contact us as soon as possible at [email protected]. We will assist in resolving the issue, but please note that we are not responsible for delays caused by third-party carriers or circumstances beyond our control, such as adverse weather or holiday seasons.
Please ensure that the shipping address is correct. We cannot be held responsible for orders shipped to an incorrect or incomplete address provided by the customer.
We currently ship only within the United Kingdom.

Cancellation: You have 14 days from the date of delivery to cancel your order and return the item for a refund. If 14 days have passed since delivery, unfortunately, we cannot offer you a refund or exchange.
How to Initiate a Return: To initiate a return, please email [email protected] with your order number, stating that you wish to return your purchase. We will provide you with return instructions.
Return Conditions: Items must be unused, in their original condition, and in the original packaging. We cannot accept items that have been used, damaged, or altered in any way.
Return Shipping Costs: Customers are responsible for the cost of return shipping unless the item is faulty or was delivered incorrectly. We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.
Refund Process: Once we receive the returned item, we will process your refund within 7 working days. The refund will be issued to the original payment method used during the purchase.
Exceptions: Custom-made or personalized items are non-returnable unless they are faulty or damaged.
Faulty or Damaged Items: If your item is faulty or damaged, please contact us immediately at [email protected], and we will assist you with a return or exchange.

We are not responsible for indirect losses or damages arising from the use of our products.
We are not responsible for any damages resulting from the misuse of our products or services.